From:                                         Baroni Limited [Baroni-Limited@tiscali.it]

Sent:                                           18 September 2007 19:43

Subject:                                     Baroni Limited - Offshoring Newsletter' - 27/07

 

Sensitivity:                              Confidential

 

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Best paymasters in Indian IT sector are R&D firms

According to a recent study conducted by technology research firm IDC India Ltd for Dataquest magazine, multinational firms in the R&D business pay the highest salaries in the Indian IT industry.

Cadence Design Systems (India) Pvt. Ltd, Sun Microsystems India Pvt. Ltd, and Honeywell Technology Solutions Lab Pvt. Ltd. are the top three paymaster which hire people largely for R&D work in India. The study also found that foreign IT firms such as IBM India Pvt. Ltd, Capgemini Consulting India Pvt. Ltd and Computer Sciences Corporation India Pvt. Ltd pay higher salaries than their Indian counterparts.

According to the study, the average salary hike received by software professionals in 2007 was 18.7% compared with 18.3% in 2006; the survey polled 2,806 professionals in 31 software companies. The industry wide average salary grew by 11% to touch 620,000 rupees per year--notwithstanding the steady entry of recent university graduates at the low end of the scale--compared to a drop of 3% in 2006. This average salary increase is considered significant because large IT firms have been hiring a large number of people at the entry-level. 'It is generally expected that, with the on-campus recruitment of thousands of fresher’s, the average salaries should go down,' says Shailendra Gupta, senior manager, research, IDC India.

What comes as good news for Indian companies battling against the appreciating Indian currency against the dollar, eating into revenues from the all-important North American market, is that there's a disconnect between salary levels and employees’ satisfaction with them.

Cadence, that ranks No.1 in terms of salary, comes in at No.10 in terms of satisfaction of employees with salaries. And HCL Infosystems Ltd, that ranks No.1 in terms of satisfaction of employees with salaries, ranks No.23 in terms of salaries. 'We knew that high salary didn’t always mean high satisfaction, but the sheer extent of disconnect is amazing. There was less than 8% correlation between salary and satisfaction with salary,' says Prasanto Kumar Roy, chief editor, Dataquest.

Employees at Tata Consultancy Services rank the company fourth in terms of satisfaction with salary, while the company comes out at 13th in the salary rankings. It’s a different story at Infosys, which is ranked 12th in terms of salary but is at No. 28 in terms of employee satisfaction. In an industry where attrition rates are very high because there are so many options for software professionals, Infosys loosens the purse strings more for senior employees. It is one of the leading paymasters for professionals with between 10 and 15 or more years of experience.

The report says increasing employee satisfaction is important to ensure that workers don’t jump ship. But with companies like Wipro are looking at formalizing six-day workweeks instead of the present five-day routine, that is going to be a tough goal to attain.

Professionals with less than five years’ work experience account for 70% of the 1.6 million-strong software workforce, the study says. Only one out of five professionals has between five and 10 years of experience and less than one in 10 professionals has more than 10 years of experience. The average age of tech employees is 28.1 years, and lack of experience is a key challenge at middle management levels.

 


 

 Top Stories

 

Lincs Council signs £175m IT services contract with Capita
North East Lincolnshire Council has signed a 12-year £175m IT services deal with Capita Group to help cut its operational costs. Through the deal, the council aims to improve its customer services, while at the same time reduce costs and achieve significant cost savings. Under the contract, the two companies would set up a joint venture company, which will focus on improving council services and providing business transformation and property regeneration services to the council.

Aviva defers taking back BOT contracts
Two leading India-based business process outsourcing firms, WNS Global Services and EXLService Holdings, got a breather as their client Aviva has deferred by three months a possible move to take back its build-operate-transfer (BOT) outsourcing contracts with them. Such a transfer typically leads to a sharp fall in revenues for the service providers. But with Aviva extending the date for exercising its transfer option, the earliest the shift can take place is only in April 2008, a source said.

USDA picks Accenture to modernize financial systems
US Agriculture Department awarded Accenture a $102.6M contract to replace its core financial-management system to provide general accounting, funds management and financial reports. The contract includes program management, transition and migration support, application and integrator services and hosting services for the USDA Financial Management Modernization Initiative, USDA said in its posting on Federal Business Opportunities.

Nationwide outsources credit card processing and customer services
The Nationwide Building Society has outsourced the processing of its credit card portfolio to TSYS. TSYS will also build, operate and manage a new customer care centre for member support services.

Siemens wins Turkey’s biggest-ever public sector IT contract
Siemens IT Solutions and Services has signed a £52m outsourcing deal with the Turkish Ministry of Finance to upgrade its IT infrastructure - the largest ever IT contract in the Turkish public sector. Siemens will upgrade the existing IT infrastructure of more than 1,000 tax offices and property directorates and connect them via a countrywide IT system.

Brocade and Ness Form Strategic Alliance in File Management Business
Brocade has signed a partnership agreement with Ness Technologies to set up an R&D centre at Pune, India. The centre has been set up with a focus to provide support for Brocade's File Area Network (FAN) business. The partnership will provide Brocade with access to Ness' resources to support its FAN technology development, maintenance, and test activities.

 

 Service Provider News

 

Accenture inks Microsoft as BPO customer
Accenture has signed up Microsoft in a seven-year, $185M business processing outsourcing agreement. Under the deal, Accenture will provide finance and accounting procurement services. Microsoft is outsourcing some of its finance processes and consolidating services.

Capgemini to Provide IT Services for Google Apps
Google Inc. has formed a partnership with Capgemini SA, which will provide IT services to large businesses that adopt the Google Apps Premier Edition hosted suite of collaboration and communication software. A new member of the Google Enterprise Professional program, Capgemini now offers training, support, integration and other services for Google Apps Premier Edition customers.

TeleTech Renews Agreement With Meridian Energy
Meridian first began working with TeleTech in 2000. TeleTech will continue providing support for Meridian's front- and back-office processes, such as customer acquisition, marketing support, merchandising, and customer management. The company will provide support for Meridian customers' queries related to billing, credit, switching, tariffs, and field services. Additionally, TeleTech will provide Meridian with support for issues pertaining to service recovery and complaint management.

IT Vendors Make a House Call as Opportunities in the Healthcare Industry in Asia Increase
A study conducted by Springboard Research cited that the healthcare IT (HIT) market in Asia Pacific excluding Japan (APEJ) is likely to increase at a CAGR of 13.1% during 2006-10 to reach $4.83bn by 2010. The study cited India as the fastest growing HIT market in APEJ, while China and Vietnam were cited as close competitors to India in the HIT market. Australia was ranked as the fourth fastest growing HIT market in the region. China was cited as the largest market in the region, contributing 46% to the total HIT spending. In addition, the emerging markets, such as India and China, are hugely investing in their healthcare infrastructure, primarily in the areas of community care and increased care in rural areas. Moreover, the HIT spending by such markets is even more than the developed markets in the region. In case of more developed markets, the move from clinical to patient-focused care is accelerating the IT spending of healthcare providers, who are increasingly spending to improve efficiency and facilitate information sharing across providers.

Wipro Tech. to set up global development centre in MexicoWipro Tech. to set up global development centre in MexicoWipro Tech. to set up development centre in Mexico
Wipro Technologies has expanded its Latin American operations by opening a new development centre at Monterrey, Mexico. The facility will accommodate about 100 professionals during its first phase of operation and will serve as a nearshore hub, allowing the company to cater to the needs of its clients across North America, Latin America, and Europe in a better manner.

Fiserv announces global delivery centre in Costa Rica
Fiserv Global Services, the offshoring arm of Fiserv, Inc., has announced the opening of its new global delivery centre in Costa Rica. The new centre is in line with the company's strategy to increase its presence outside the US. The centre will deliver software development, BPO, and technical support services to the company as well as clients in the banking industry. It will act as nearshore centre to the US, an alternate source of skilled professionals, and will have the same time zone as the central US. The company is also expected to continue its geographical expansion to other low-cost regions, such as Ukraine and Poland over the next few years.

 

 

 

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